top of page
FAQs
-
When should I expect my images to be sent to me?Your final images are promised to be delivered to you no later than 10 days after the photoshoot. However, many times, they are given to you sooner. If there is a rush, this should be discussed during the booking process as a rush-order editing fee may apply.
-
How will I receive my final images?You will be emailed a link that allows you to download your high-quality Jpeg images and use however you’d like.
-
What is your cancellation and rescheduling policy?If notified within 14 days or more of the scheduled photoshoot, a full refund of the retainer fee will be granted or you can reschedule for any time. If notified within 7 days or less, you can reschedule within 90 days of the original photoshoot without penalization, but no refund of the retainer fee will be granted. If notified within 2 days or less, there will be no rescheduling or refund of your retainer fee provided. Any events over 2 hours have different policies that are specified in your contract. There is no refund or rescheduling of promotional mini-sessions.
-
What if I need more or different edits after you’ve sent the final images?It is my goal to grow a lasting, happy relationship with clients. If you need specific edits, please reach out and I will make a few more revisions within reason.
-
How much does the retainer cost?25% of the total cost is due at booking to secure your photoshoot.
-
When is Payment due?25% of the total cost is due as a retainer upon booking. The remaining 75% of the total cost is due the day of the photoshoot but can be paid any time prior. Full payment is due upon booking of promotional mini-sessions.
-
Can I get all RAW images?Editing and retouching images is a large part of the work I am doing to give the best version of your photos. Therefore, if I were to give raw images, it’d be considered incomplete work. And it would not be an accurate representation of my work.
-
What is the referral program?If you make a referral and they book and complete a photoshoot, you will receive 15% off your next photoshoot. Your discounted photoshoot must be booked and completed within 90 days of the referrals’ photoshoot. Cannot be combined with other promotions or discounts. Events longer than 2 hours excluded.
-
Are there any discounts for being a recurring client?Yes! 15% off your second photoshoot, 20% off your third photoshoot and 25% off your fourth photoshoot in a calendar year. Cannot be combined with other promotions or discounts. Events longer than 2 hours excluded.
-
Where do you do your photoshoots?That’s for both of us to discuss and agree on. It could be a Christmas pajamas photoshoot in your master bed, a graduation photoshoot at the high school football stadium, piedmont park or your living room with a backdrop behind you.
bottom of page